Frequently Asked Questions - Student Loan Collections
Student Loan Collections
- Why am I getting bills from ECSI (Educational Computer Systems, Inc.) from Coraopolis, PA ? How are they connected to the U/M?
- Can I make payments in advance?
- What happens if my delinquent student account debt is transferred to Loan Collections?
- Can I pay my loan off ahead of schedule?
- Can student loans be discharged in bankruptcy?
- Do my student loans report to the credit bureaus?
- Can I make and/or schedule online payments for my loans/debts held by Student Loan Collections?
- Can I pay cash at the Student Loan Collections Office?
- Does Student Loan Collections accept credit card payments?
- Who do I make my checks payable to? Where do I send it? What other information must appear on my check?
- Who do I contact about completing the Exit Interview requirements for; Perkins, Nursing and Health Profession Loans?
- Can I view my account with Student Loan Collections on the internet?
- What office do I contact about receiving financial aid? Or with questions about my financial aid?
- Why do I have an Exit Hold?
- Will changes made on Wolverine Access update my records with Student Loan Collections?
- Which office at the U of M handles my student loan(s)?
- Why am I getting bills from ECSI (Educational Computer Systems, Inc.) from Coraopolis, PA ? How are they connected to the U/M?
Educational Computer Systems, Inc. (ECSI) is currently the billing service for The University of Michigan. They produce the statements for loans, federal and institutional, held by the University of Michigan. In addition, delinquent Student Accounts debts transferred to our department are billed through ECSI.
- Can I make payments in advance?
Yes. When making a payment that represents future installments you must check the appropriate box on your statement stub or provide a letter stating the payment represents future installments.
- What happens if my delinquent student account debt is transferred to Loan Collections?
Student Accounts Debts include: Tuition, Housing, Telecommunications, Health Service, International Health Insurance and MDENT Dental Insurance.We will notify you by letter that the debt has been transferred to us and you should contact us immediately to discuss arrangements for payment. Our billing service, Educational Computers Systems, Inc.(ECSI) will begin sending you statements. A $10.00 late fee will be assessed monthly to each category of debt that was forwarded to us for collection.
- Can I pay my loan off ahead of schedule?
You may pay all or a portion of their loan at any time without penalty. Payments are applied to outstanding collections costs, late fees, and interest charges before being applied to the princi
- Can student loans be discharged in bankruptcy?
Student loans are not dischargeable in bankruptcy unless you can prove undue hardship in a court of law. Consult with a bankruptcy attorney for details.
- Do my student loans report to the credit bureaus?
Federal regulations require lending institutions to report federal student loans to the national credit bureaus from the time of disbursement. Student Loan Collections reports through our billing service, Educational Computer Systems, Inc., (ECSI). Each loan is reflected on an individual's credit report as a "tradeline". Failure to make payments as scheduled, or file forms in a timely manner to defer payments, may result in negative reporting to the credit bureaus.
- Can I make and/or schedule online payments for my loans/debts held by Student Loan Collections?
Yes. Our billing service, ECSI, is equipped to handle ACH payments. Please access your account via their website at: www.ecsi.net. You'll need your PIN# and our school code S5.
- Can I pay cash at the Student Loan Collections Office?
No. Our office is not equipped to accept cash payments. These payments can be made at any of the Cashier's Office locations including Dearborn and Flint. Be sure to let the cashier know you are making a student loan payment.
- Does Student Loan Collections accept credit card payments?
Yes! Our office is equipped to accept payment by the following credit cards or debit cards that have their logos, MasterCard, VISA, Discover and American Express.
- Who do I make my checks payable to? Where do I send it? What other information must appear on my check?
Checks, money orders, cashier's checks, etc. should always be made payable to the University of Michigan and display your name, UMID, or the last four digits of your social security number to ensure speedy processing. If you don't have a statement from our billing service, ECSI, you can remit directly to our office:
Student Loan Collections3003 South State Street6061 Wolverine TowerAnn Arbor, MI 48109-1287- Who do I contact about completing the Exit Interview requirements for; Perkins, Nursing and Health Profession Loans?
Contact the Student Loan Collections Office at:
(800) 456-0706 or (734) 764-9281or by email: um-slc@umich.edu- Can I view my account with Student Loan Collections on the internet?
Yes. www.ecsi.net
You will need your PIN#, located on your statement, and our school code S5.- What office do I contact about receiving financial aid? Or with questions about my financial aid?
Eligibility and the awarding of student loans is determined by the Office of Financial Aid. They can be contacted at, (734) 763-6600 or visit their website at: www.finaid.umich.edu/
- Why do I have an Exit Hold?
While attending the University of Michigan you received a Federal Perkins Loan, Nursing Loan and /or a Health Profession Loan. It is a federal requirement for all students who have borrowed through any of these federal loan programs to complete an exit interview when they graduate, withdraw, or drop below half-time attendance.
- Will changes made on Wolverine Access update my records with Student Loan Collections?
No. You must contact the Student Loan Collections Office directly to make changes. You can also access and make changes via our billing service, ECSI, website at www.ecsi.net
- Which office at the U of M handles my student loan(s)?
Student loans are applied for and administered through the Office of Financial Aid. The following student loans are repaid through the U-M Student L

