Customer Service

Payroll announces new office hours.  Beginning June 1st, hours of operation for the reception area will be 8:00 A.M. to 5:00 P.M. Monday-Friday.  The messenger window will be open for pick-ups between 8:00 A.M. and 4:30 P.M.  

Please check our website for announcements regarding office closures due to special events.  

The Customer Service area of Payroll is responsible for:

  • Servicing customers in person at the Payroll Office Reception Area and via the phone
  • Processing returned checks. Re-mailing returned W-2s and 1042Ss.
  • Processing COBRA and health insurance payments.
  • Retrieving e-mails from the Payroll Office homepage.

Telephone and Fax

(734) 615-2000 option 2
(866) 647-7657 Toll Free
From an Ann Arbor campus University number, please dial 5-2000 option 2

Supervisor Contacts

Title Name Phone Contact Email Contact
Supervisor Cheryl Meszaros (734) 647-5726 cherylam@umich.edu
Manager Jim Mettlach (734) 763-1116 mettlach@umich.edu