Upon a request for a refund of a credit balance, the Student Financial Services office will research the credit balance, and if appropriate, issue a refund to the student. A refund request may be submitted in person, by mail, by fax, over the phone, or by email. Refunds will be deposited into the direct deposit account on file. If the University of Michigan (U-M) does not have current direct deposit information for the student or the student would prefer that the refund check be mailed, a student may indicate when requesting the refund the alternative method of delivery. All refund requests are processed on a weekly basis and in the order they are received. Direct deposits are generally available within 10 days of the request. If a refund check is mailed, the student may expect to receive the refund within approximately two weeks.

Refund Notes:  If the student has direct deposit information on file with the U-M Payroll Office, the student's refund will be deposited directly into the corresponding bank account.

In Person

Students may visit the Student Financial Services Office at 2226 S.A.B., 515 E. Jefferson. When a student visits the Student Financial Services office to request a refund, the credit balance is researched and, if appropriate, a refund is processed while the student waits. Students are required to present their UMID (MCard) at Student Financial Services to obtain their refund. The student will then visit Teller Services to obtain their refund.

By Phone

Please contact the Student Financial Services office at (734) 764-7447 or toll free at (877) 840-4738. The Student Financial Services office hours are Monday, Tuesday, Wednesday, Friday 8 am - 5 pm; Thursday 10 am - 5 pm.

By Email

An email may be sent to the Student Accounts Office at UM-SFO@umich.edu. Please include the student's full name, UMID number, and mailing address in the message.

By Mail/Fax

A written refund request must include the student's full name, UMID number, mailing address, and contact phone number or email address. Mail or fax the request to the address/fax number below:

University of Michigan
Student Financial Services
2226 Student Activities Building
515 East Jefferson
Ann Arbor, MI 48109-1316
FAX: (734) 647-0061